Highland Chateau Health + Rehabilitation Center Coronavirus Precautions

Updated as of March 14, 2020 at 2:00 p.m. CDT

Effective immediately, per the guidance of Centers for Medicare & Medicaid Services, Highland Chateau Health + Rehabilitation Center has made the following changes:

  • Restricting all visitors, effective immediately, with exceptions for compassionate care, such as end-of-life situations;
  • Restricting all volunteers and nonessential health care personnel and other personnel (e.g., barbers);
  • Cancelling all group activities and communal dining; and
  • Implementing active screening of residents and health care personnel for fever and respiratory symptoms.

Currently, Highland Chateau Health + Rehabilitation Center does not have any diagnosed cases of residents or team members infected with the Coronavirus (COVID-19). Our team is closely monitoring our community for any sign of the virus and we are providing education and resources to our residents and team members. The health of our residents and team members is our number one priority.

Each year, we prepare for and, if necessary, treat a variety of infectious diseases, such as influenza and respiratory illnesses. If an outbreak occurs, we follow the recommendations of the local health department and Centers for Disease Control and Prevention (CDC) as well as work with physicians and medical directors.

Important Visitor Notice

Due to recent guidelines from the Centers for Medicare & Medicaid Services, we are restricting all visitors to Highland Chateau Health + Rehabilitation Center except for compassionate care, such as end-of-life situations. If you are an approved visitor, please check with our front desk as visiting hours may vary.

If you are an approved visitor due to end-of-life care, please assess the following before visiting our community:

  • Have you or someone you’ve been in contact with traveled to China, South Korea, Japan, Iran, Italy, via cruise ship, or in any area experiencing a Coronavirus outbreak in the past 14 days? Please check the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html for all current travel restrictions and advisement.
  • Have you been in contact with someone known to have the Coronavirus?
  • Do you have any cold symptoms? Symptoms might include but are not limited to a cough, sneezing, runny nose, and body aches.
  • Do you have a fever of 100 degrees or higher?

If you answered “Yes” to ANY of the above questions, please do not visit our community and consult the CDC and/or your primary care physician.

If you are an approved visitor due to the special circumstances identified above, please follow these guidelines when visiting Highland Chateau Health + Rehabilitation Center:

  • All guests should always check-in at the front desk when visiting Highland Chateau Health + Rehabilitation Center.
  • According to the CDC, the best way to prevent the spread of respiratory viruses like COVID-19 is to thoroughly wash your hands. Please also use one the many available hand sanitizers at the community.
  • Avoid touching your eyes, nose and mouth; avoid close contact with people who are sick, cover your nose and mouth when coughing.
  • Keep your distance from people who are sick (6 feet or more).
  • Most importantly, stay home, and please DO NOT visit if you are sick.

Effective Immediately for Vendors

All non-essential vendors should conduct business via phone/web conferencing for meetings and sales calls until further notice. Absolutely no “cold calls” or sales calls will be allowed until further notice.

This is a fast-changing situation, and Highland Chateau Health + Rehabilitation Center’s leadership will be in regular communication with local and state public health officials, and is closely monitoring guidance and recommendations provided by CMS and CDC.

MEDIA STATEMENT AS OF MARCH 14, 2020

Ensuring the health and safety of residents and staff is our first priority. We are acting now and have reviewed our infection prevention and control policies and procedures, as this is key to preventing coronavirus and other common viruses. We are ensuring that our staff and residents are practicing proper hand hygiene and other infection control protocols, and we have a trained infection preventionist who is taking the lead on facility risk assessment for this and other infections. Per recent guidance by the Centers for Medicare & Medicaid Services, we are restricting all visitors to Highland Chateau Health + Rehabilitation Center except for compassionate care, such as end-of-life situations. Additionally, we are implementing other recommended precautionary guidelines, such as cancelling all group activities and communal dining. It’s critical that we remind all employees who are sick to stay home. We are in very close communication with local and state health officials and are monitoring new information from the Centers for Disease Control and Prevention to ensure we are taking the appropriate steps.

NOTE to MEDIA: Please send any media inquiries to media@hdgi1.com.

Thank you for understanding!